Why Your Business Should Have an Account Manager

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Kyle Kirts served as an account executive at Lexis Nexis between 2014 and 2020, managed over 320 accounts, and provided about $19,000 in monthly revenue growth. Kyle T. Kirts is an account manager at Elsevier, managing approximately dollar territory and retaining and growing 280 government and higher education accounts.

Account management is a process that happens before and after a sales transaction. It involves retaining a business' existing customers while ensuring that it grows its client base. The account manager usually serves as a long-term intermediary between the business and its customers.

The account manager is the primary point of contact for all the client's inquiries and requirements. Customers s are no longer obligated to dial a generic number, talking to several customer support agents, some of whom may not be acquainted with their situation.

Each account manager is well-versed in the industry and prepared to address customers' queries. They are also dedicated to being closely familiar with their client's operations so that they are knowledgeable about every aspect of the accounts they oversee.